FAQ`s
What is Durable Medical Equipment (DME)?
Durable Medical Equipment (DME) refers to various devices and equipment prescribed by healthcare professionals to aid in a patient's treatment or rehabilitation, intended for long-term use at home.
What types of products fall under DME?
DME includes a wide range of products such as wheelchairs, walkers, hospital beds, nebulizers, oxygen equipment, orthotic devices, and more, designed to assist individuals with medical needs.
How can I purchase DME products from your website?
To purchase DME products, simply browse our website, select the desired item, and proceed to checkout. You can also contact our customer service for assistance.
Are your DME products covered by insurance?
Many DME products may be covered by insurance. We recommend contacting your insurance provider to confirm coverage and understand the reimbursement process.
What distinguishes your DME products from others in the market?
Our DME products adhere to high-quality standards. We prioritize customer satisfaction and aim for excellence in our products and services.
Do you offer warranties or guarantees on your DME items?
Yes, we provide warranties on many of our DME products. Details regarding warranties or guarantees are specified with each product on our website.
How do I know which DME product is suitable for my needs?
Our website provides detailed product descriptions and specifications. Additionally, our customer service team is available to offer guidance and recommendations based on your specific requirements.
What if the DME product I received is damaged or faulty?
If you receive a damaged or faulty product, please contact our customer service immediately. We'll arrange for a replacement or refund as per our return policy.
Are there any restrictions on who can purchase DME products?
Some items have age restrictions or specific qualifications for purchase.
Can I return or exchange a DME product if it doesn't meet my requirements?
Yes, we have a return policy allowing returns or exchanges within a specified period if the product does not meet your expectations. Please review our return policy for details.
How long does shipping usually take for DME products?
Shipping times vary based on the product and your location. We strive to process orders promptly, and estimated delivery times are provided during the checkout process. You can also track your order status using the provided tracking information.